FAQ

Business Hours

Update Notice: Yes, we are open for delivery, online consults and reservations. New Reservations should be made as soon as possible to secure your date and time. Reserve with ease, knowing that we will continue to work with all clients to help secure, move or postpone their 2020 event date as needed without additional fees or charges. Our product inventory, design planning and deliveries can be updated for today’s new zoom parties, elopements, virtual events, or your private party. We can continue to deliver almost all our products with special care and safety and under the current state guidelines. Contact us to find out more ways we can help make your day special! Nothing is lost, you have so much to gain. Let us design, or re-design for you! We are here for you. -Blue Heron Event Co.

Our normal business hours are Pacific time:

Monday-Friday 9:00am-4:00pm

Saturday 10:00am-2:00pm

No Retail location or Showroom open to public.

Appointment / Inquiries

Please use the Contact Form found on our website for all inquiries.

We would be happy to discuss your upcoming event or any special requests. We offer reservations and/or consultation by phone or in person. We can work with you to select or source items that are perfect for your event. Upon reservation, we even can provide you, or your event coordinator, with your venue layout suggestions. Let us know, if you would like more details or request a free (up to 45 mins) consultation to get started.

Reservations may be made during any normal business hour.

Appointments are available on:

Wednesdays 12:30pm-6:30pm

Saturdays 10:00am-2:00pm

Rental Inventory & Rental Term

All Rental inventory is available seven (7) days a week.

One-Day Rentals with Same Day Pickup. Our rental terms include up to 6 hours of Rental.

Selections include:

Day Rental Term (6 hours) 9:45am-3:45pm

Evening Rental Term (6 hours) 4:30pm-10:30pm

Full Day Rental Term (12 hours) 10:30am-10:30pm

Add-on Hours (Starting @ $99.00/hr)

We can provide other flexible rental terms based upon availability of items, your event date and location.

*Additional fees may apply for our normal closed business hours and (Evenings, Holidays, Sunday Rentals and Before/After Rental Term).

Most prices for products are listed at a starting base price. Many factors determine your final quote and/or larger reservations may include package discounts. Please inquire direct.

Delivery Services

All rentals selections are available for delivery in SW Washington, and the local surrounding metropolitan area. Most specialty items require our delivery service. Standard delivery rates start at $75.00+ for local delivery within 25 miles. Additional charges will apply for delivery outside local area or locations that require additional requirements (such as 2nd story or delivery location drop zones far from loading zone). All delivery services require up to a 45 minute delivery window within the rental term for delivery product placement (floral/customization services may need additional setup/access) and up to 35 minutes within your rental term ending to allow time to pickup items prior term ending and/or venue closing time. Please contact us for your delivery quote and specific details.

Note: Most reservations or evening deliveries require minimum product order.

To Make a Reservation

A reservation may be made up to 18+months in advance of your event date. Advanced reservations are recommended in order to guarantee items for your event. Because our specialty items and inventory are unique and may be limited or discontinued at anytime, a reservation will let us know that you want an product held or introduced into our inventory.

To make a reservation, please complete the Contact Form with your contact information, event date, location, items selected and the information requested. We will follow up with you as soon as possible, check availability of your requests, and provide you with a custom quote for your selections. If after reviewing the quote, you would like to proceed with a reservation with us, we will need the signed contract returned and a 50% deposit to hold your event date and items. The following payment and security deposit are due in full (30) days prior to your event. A reservation is not complete, until we have received your signed contract and payment. Please review our cancellation policy prior to making any reservations, as all reservations are considered final and non-refundable. Our office policies, contract terms, payment options and full cancellation policy can be provided with your appointment or reservation request.

Special Requests or Custom Orders

Talk to us about your event designs, colors and custom floral requests. Special requests are always encouraged, we may be able to create that special product in time for your upcoming event. Most special request products require more then (60) day notice. We are always changing and adding new inventory to our stock, even if you don’t see it on one of our sites, it may be available or coming soon. Let us work with you to create your special day and memories.

Products for Sale

Do you love an item or product and want to make it your own? Depending on the product and our current availability, we can make or special order your product for your business or commercial needs. Most products are available for sale through Blue Heron Decor Co. (local pickup/delivery only) such as home decor, furnishings, floral walls, custom artwork and more,